Why is my license deferred ?

Ceccus

I have this license : S-LJEFT-ANLCQ-GHXLZ-DTDKN-CXUTO
Why is it in "deferred" status ?

Thank you
Kind regards

Ceccus

Thanks for the support
I have updated my organisation.

Best Regards

D.

Zyxel_Ivan

Dear @Ceccus,

 

Greetings.

 

Thank you for providing the license key.

After reviewing the system, the license is active.

Could you give us the screenshot of the deferred?

 

To clarify your problem, we need your authorization to check the setting on your org.

Please access Help Center > Support Request > Zyxel support access to enable and save.

 

When you enable the access, please let us know. Our engineer will check your org's settings and help you solve the problem.

 

Thanks.

 

Ivan

Ceccus

Hi,

Thanks for respond.

Screenshot :

D.

Zyxel_Ivan

Dear @Ceccus,

Thanks for the screenshot.

After reviewing the screenshot, we need more information to clarify the problem.

To clarify your problem, we need your authorization to check the setting on your org.

Please access Help Center > Support Request > Zyxel support access to enable and save.

 

When you enable the access, please let us know. Our engineer will check your org's settings and help you solve the problem.

Thanks.

Ivan

Ceccus

Hi,

Thanks for support

I enabled Zyxel Support.

Best Regards

D.

Zyxel_Ivan

Dear @Ceccus,

Thanks for the reply.

After reviewing the log of your org, we found your org was in the Pro License.

Since your Pro license has expired, the current Nebula behavior won't upgrade to Plus automatically, you have to upgrade manually.

You can follow the guide below:

License & Inventory > Overview > Click the icon and choose upgrade.

If you can not upgrade, please feel free to let me know.

Thanks.

Ivan

Ceccus

Hi

I am unable to do update.
I have to pay again.
That doesn't seem fair to me.
I consider your intervention urgent.
Thank you
Regards

D.

Zyxel_Melen

Hi @Ceccus,

Thanks for your confirmation.

We are checking why this plus license is deferred. And we will update you once we have further information.

By the way, I record that you have said you want to use plus pack, right? Could I help you upgrade back to the plus pack org?

Ceccus

Hi.

I paid for the PLUS license
Zyxel must guarantee the use of that license.
At this time I cannot do that
Please fix the situation
Thank you
Regards

D.

Zyxel_Ivan

Dear @Ceccus,

Good day.

We have solved the problem,

and you can upgrade your org to the Plus.

Please have a try and let us know.

Thanks.

Ivan

Zyxel_Ivan

Dear @Ceccus,

Greetings.

Your org is ready to upgrade to Plus.

Don't forget to upgrade it, and let us know if you need help.

Thanks.

Ivan