Import HTTPS certificate to Zyxel 1930-10 to avoid ssl error.

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wisepds
wisepds Posts: 9
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Good afternoon.
I am trying to install an SSL certificate on my Zyxel switch. As much as I hit the "Import" button within: Maintenance--certificates, it gives error.
I generate the self-signed certificate with PFsense in PCKS12 format as indicated in the switch, but nothing happens, it does not work.

How can I import a certificate and not get an ssl error? what are the procedure?
Thank you.

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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
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    Hi @wisepds,

    May I know the file size of your certificate and what's the error message?
    Could you also DM me the tech support for checking?

    Zyxel Melen

  • wisepds
    wisepds Posts: 9
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    Sure! Give me a few minutes and send you the file size.

  • wisepds
    wisepds Posts: 9
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    The size is 5KB…

    Check your MD, i'll send you a screencapture.

  • wisepds
    wisepds Posts: 9
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    Capture is on your Inbox.

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
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    Hi @wisepds,

    Thanks for the information. But the disconnected result might not be because the certificate has any problem. Could you share your certificate and password with me to reproduce? Also, I need tech support to check the log. The tech support can be collected via Maintenace > Tech-support > All.

    Zyxel Melen

  • wisepds
    wisepds Posts: 9
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    Done, check your inbox :)

  • wisepds
    wisepds Posts: 9
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    If i try to install the certificate from http or https, the result are the same: Switch blocked. Only turn off / on resolve the problem.

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
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    Hi @wisepds,

    Thanks for the certificate and the detailed information about what happened after you imported this certificate. I have reproduced your problem. We will take more investigation and I will give you an update once we find any possible root cause.

    Zyxel Melen

  • wisepds
    wisepds Posts: 9
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    Thank you.

    I hope it is a easy problem to fix.

    Stay in touch, please ;)

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
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    Hi @wisepds,

    Thanks again for sharing your certificate with us.

    By the way, can you ping the switch after you import the certificate?

    This information will help us to confirm the symptoms you faced.

    Zyxel Melen