Why the License Expiration changed?

PaoloFracas

Has anyone noticed changes in the expiration of the Licenses?

More or less a week ago, while entering the myZyxel site to download the firmware of a USG FLEX 100 that I had to update, I noticed a warning relating the Licenses expiry of an USG FLEX 500 installed at one of my customers.

The licenses were migrated from a previous USG 110 and at the time of migration all licenses had the same expiration date.

At the time of verification, the "Collaborative Detection & Response" and "Security Profile Sync" had 10 days to expire.

On the USG FLEX 100, which has the same migration case, the expirations of the two licenses are aligned with the others.

I opened a Ticket on 04/25/2023 with a reminder on 05/02/2023 but at the moment I have not received a response.

Zyxel_Ivan

Dear @PaoloFracas,

 

Greetings.

 

Thanks for bringing this issue to us.

Can you send me the MAC of the FLEX 500 by PM? I can check it and clarify it for you.

You've mentioned the ticket, can you also PM me the ticket number? I'll track it for you.

 

Thanks.

 

Ivan

Zyxel_Ivan

Dear @PaoloFracas,

We have solved your problem; the remaining license days are normal now.

Have a good day😃

Ivan

PaoloFracas

Thanks for all.

Have a good day too.

Paolo Fracas