Registering ZLD Appliance(s)

Zyxel_Stanley
Zyxel_Stanley Posts: 1,366  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited June 2023 in Other Topics

This document will guide you through the process of registering your ZyXEL ZLD appliance running the latest firmware version. Please look below for a list of supported firewall routers and firmware releases.

Supported Devices

ZyWALL USG 20 – Firmware version 3.30 and newer

ZyWALL USG 20W – Firmware version 3.30 and newer

ZyWALL USG 50 – Firmware version 3.30 and newer

ZyWALL USG 100 – Firmware version 3.30 and newer

ZyWALL USG 200 – Firmware version 3.30 and newer

ZyWALL USG 300 – Firmware version 3.30 and newer

ZyWALL USG 1000 – Firmware version 3.30 and newer

ZyWALL USG 2000 – Firmware version 3.30 and newer

ZyWALL 110 – Firmware version 4.10 and newer

ZyWALL 310 – Firmware version 4.10 and newer

ZyWALL 1100 – Firmware version 4.10 and newer

USG 40 – Firmware version 4.10 and newer

USG 40W – Firmware version 4.10 and newer

USG 60 – Firmware version 4.10 and newer

USG 60W – Firmware version 4.10 and newer

USG 110 – Firmware version 4.10 and newer

USG 210 – Firmware version 4.10 and newer

USG 310 – Firmware version 4.10 and newer

USG 1100 – Firmware version 4.10 and newer

USG 1900 – Firmware version 4.10 and newer

USG20-VPN – Firmware version 4.16 andnewer

USG20W-VPN – Firmware version 4.16 and newer

UAG2100 – Firmware version 4.10 and newer

UAG4100 – Firmware version 4.10 and newer

UAG5100 – Firmware version 4.10 and newer

NXC2500 – Firmware version 4.10 and newer

NXC5500 – Firmware version 4.10 and newer

Registration

Login to the ZyXEL device’s web configuration page and go to the Configuration  Licensing  Registration menu.

Click on the portal link to register the device to MyZyXEL.com 2.0 server(portal.myzyxel.com).

A prompt will appear asking for MyZyXEL 2.0 account credentials to register the device. If you have not yet opened/created a MyZyXEL 2.0 account,click the“Not a Member Yet”link under the Submit button to signup. If you are already registered, enter your email and password credentials to register the ZLD device to your account.

MAC Address and Serial Number information is filled-in automatically. Entering a Name for the device and Reseller info isoptional. Click the Submit button to finish theregistration.

Adding a “Name” for the device may help if there are multiple ZLD devices registered to your account.

Troubleshooting

Clicking the “portal.myzyxel.com” link is not opening the website?

Verify that the ZyXEL device has DNS servers configured to query portal.myzyxel.com domain name. Go to Configuration  System  DNS and make sure there are Domain Zone Forwarder entries. If there are no entries click the Add button to insert a DNS server.

Make sure your internet connection is working.

Getting “Cannot Find Device” error on device registration?

Make sure appliance is running latest firmware release.

Verify the MAC address and serial number information on the device registration page matches the device’s MAC address and serial number. The MAC address and serial number can be found on the Dashboard menu of the WebGUI or on the stickers underneath the physical appliance.

Contact ZyXEL tech support to check server backend for errors. Take screenshots of the errors from the registration process to provide to tech support.