update firmware failed

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DGTinfo
DGTinfo Posts: 4
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i have a situation like in the attached picture, i can't update the firmware of the standby partition. I tried both cloud and local solution.
I found this solution in the forum
https://community.zyxel.com/en/discussion/13011/recovery-steps-for-usg-flex-atp-series-with-device-has-firmware-update-fail/p1?new=1
but the FW present on my device does not match

Accepted Solution

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,367  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited May 2023 Answer ✓
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    Hi @DGTinfo

    I recommend taking a backup of your configuration. Additionally, try rebooting your device using the #1 partition (or enter following CLI command before rebooting device):

    > set firmware boot number 1

    Afterward, you can proceed with upgrading your device to the ZLD 5.36 Patch 2 firmware.

All Replies

  • PeterUK
    PeterUK Posts: 2,761  Guru Member
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    edited May 2023
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    backup config download USG20-VPN 4.16 and update standby firmware

    https://www.dropbox.com/s/hz53xvjat7llten/USG20-VPN_Firmware_4.16%28ABAQ.1%29C0.zip?dl=1

    https://support.zyxel.eu/hc/en-us/articles/360013941859-Security-Products-Firmware-Overview-FLEX-ATP-USG-VPN-ZYWALL-

    it might be best to unplug WAN and reboot

  • DGTinfo
    DGTinfo Posts: 4
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    edited May 2023
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    from the 2 link i found the firmware 4.16 for the NON wireless version.
    However I launch update locally, the file is loaded, then the update is not performed

  • PeterUK
    PeterUK Posts: 2,761  Guru Member
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    edited May 2023
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    edited the above for right link to USG20-VPN - ABAQ

    They are all listed here

    https://support.zyxel.eu/hc/en-us/articles/360013941859-Security-Products-Firmware-Overview-FLEX-ATP-USG-VPN-ZYWALL-

    if you have usg20W-vpn you need usg20W-vpn

    https://www.dropbox.com/s/ai66w7wqvo5df4j/USG20W-VPN_Firmware_4.16%28ABAR.1%29C0.zip?dl=1

  • DGTinfo
    DGTinfo Posts: 4
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    downloaded the correct FW, I tried to update both from the web interface with a local path and via FTP, but it doesn't work.
    I also tried the procedure via USB, but in the SSH connection it returns me this error

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,367  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited May 2023 Answer ✓
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    Hi @DGTinfo

    I recommend taking a backup of your configuration. Additionally, try rebooting your device using the #1 partition (or enter following CLI command before rebooting device):

    > set firmware boot number 1

    Afterward, you can proceed with upgrading your device to the ZLD 5.36 Patch 2 firmware.

  • DGTinfo
    DGTinfo Posts: 4
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    Hi Stanley,
    thanks for the advice
    At the moment I solved it like this:
    configuration backup
    booting the device from the outdated partition 1
    upgraded partition 2
    rebooting the device from partition 2
    configuration restore
    partition 1 upgrade

    NOTE
    the problem is that by restarting the device from partition 1 the credentials are not updated, luckily I was able to recover the password for this device

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