VPN 50 login issue

bigjimmylaw

I received the email today about the firmware upgrade. I cannot get logged into either of my devices so that I can perform this. I am getting a 504 gateway timeout after I click login. Any ideas?

PeterUK

you need to download new firmware unplug WAN reboot and update

RSaull

https://community.zyxel.com/en/discussion/17119/vpn-50-login-issue

Disconnect WAN and reboot. Then upgrade.

Zyxel_Jeff

Hi @bigjimmylaw

Thanks for reporting this case to us. As mentioned by PeterUK and RSaull, we suggest the following steps:

Step 1: Disconnect the WAN port connection and reboot your device.

Step 2: Access the device's Web-GUI using the LAN port.

Step 3: Update the firmware to our latest version, V5.36P2.

You can download the firmware from this link:

https://community.zyxel.com/en/discussion/17114/zywall-usg-flex-series-atp-series-vpn-series-v5-36p2-firmware-release

Thank you.