ZON problem

Robert_air
Robert_air Posts: 10
First Comment First Anniversary
edited July 2 in Consumer Idea
ZON.png 
Why only flex 500 shows good ip and other devices have ip 255.255.255.255 the latest version is installed i test via laptop with wifi card ?

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Comments

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Robert_air,

    Could you share your ZON version and the ZON.log file for us to check?
    The ZON.log file is in C:\users\your user's name folder.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Robert_air,

    Could you also help to confirm the device's firmware is using the latest firmware?
    If not, please help to upgrade to the latest first.

    Zyxel Melen


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