Bought a used USG40 - I would like to detach it from the previous owner account

mMontana

How can i do that?

MarkoD

Follow the instructions below:

https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account

If it doesn't work, post a new thread here and ZyXEL employees will switch the device to your account if you send them a photo of it's serial number:

https://community.zyxel.com/en/discussion/17186/error-device-has-already-been-registered

MarkoD

Follow the instructions below:

https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account

If it doesn't work, post a new thread here and ZyXEL employees will switch the device to your account if you send them a photo of it's serial number:

https://community.zyxel.com/en/discussion/17186/error-device-has-already-been-registered

mMontana

Thanks to point me to your experience, @markod