Error "Device has already been registered"

MarkoD

Hi, I'm trying to re-register an USG40W which I bought from eBay to my account at MyZyxel.com, however I get an error "Device has already been registered" when trying the steps from the KB below:

https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account

I've tried deleting browser cache and cookies, different browsers, etc. and I always get the error.

Zyxel_Ivan

Dear @MarkoD,

Greetings.

Thanks for providing the information.

We have transferred the owner, please check in the MZC portal.

Thanks😁

Ivan

Zyxel_Ivan

Dear @MarkoD

 

Greetings.

 

To help you to complete the registration, can you PM me the picture of the device's label with the MAC and SN?

 

Thanks.

 

Ivan

MarkoD

@Zyxel_Ivan: I've send you the photo of the unit, thanks!

Zyxel_Ivan

Dear @MarkoD,

Greetings.

Thanks for providing the information.

We have transferred the owner, please check in the MZC portal.

Thanks😁

Ivan