Error "Device has already been registered"






Hi, I'm trying to re-register an USG40W which I bought from eBay to my account at MyZyxel.com, however I get an error "Device has already been registered" when trying the steps from the KB below:
https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account
I've tried deleting browser cache and cookies, different browsers, etc. and I always get the error.
Accepted Solution
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Dear @MarkoD,
Greetings.Thanks for providing the information.
We have transferred the owner, please check in the MZC portal.
Thanks😁
Ivan0
All Replies
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Dear @MarkoD
Greetings.
To help you to complete the registration, can you PM me the picture of the device's label with the MAC and SN?
Thanks.
Ivan
0 -
@Zyxel_Ivan: I've send you the photo of the unit, thanks!
0 -
Dear @MarkoD,
Greetings.Thanks for providing the information.
We have transferred the owner, please check in the MZC portal.
Thanks😁
Ivan0
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