Error "Device has already been registered"
Hi, I'm trying to re-register an USG40W which I bought from eBay to my account at MyZyxel.com, however I get an error "Device has already been registered" when trying the steps from the KB below:
https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account
I've tried deleting browser cache and cookies, different browsers, etc. and I always get the error.
Accepted Solution
-
Dear @MarkoD,
Greetings.Thanks for providing the information.
We have transferred the owner, please check in the MZC portal.
Thanks😁
Ivan0
All Replies
-
Dear @MarkoD
Greetings.
To help you to complete the registration, can you PM me the picture of the device's label with the MAC and SN?
Thanks.
Ivan
0 -
@Zyxel_Ivan: I've send you the photo of the unit, thanks!
0 -
Dear @MarkoD,
Greetings.Thanks for providing the information.
We have transferred the owner, please check in the MZC portal.
Thanks😁
Ivan0
Categories
- All Categories
- 414 Beta Program
- 2.3K Nebula
- 132 Nebula Ideas
- 92 Nebula Status and Incidents
- 5.4K Security
- 181 USG FLEX H Series
- 258 Security Ideas
- 1.4K Switch
- 71 Switch Ideas
- 1K Wireless
- 37 Wireless Ideas
- 6.2K Consumer Product
- 236 Service & License
- 372 News and Release
- 79 Security Advisories
- 24 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2.9K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 80 About Community
- 69 Security Highlight