voip on a ugs20vpn router

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baudetd
baudetd Posts: 40  Freshman Member
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hello

since last update 5.36 of UGS20 vpn router

I have VoIP problems

is this a known bug?

thanks

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  • DeanH
    DeanH Posts: 45  Freshman Member
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    Just to clarify, are you using a USG20-VPN or a USG20W-VPN model? As of firmware version 5.20 this changed to USG FLEX 50 or USG FLEX 50W, respectively.

  • baudetd
    baudetd Posts: 40  Freshman Member
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    it is the
    USG FLEX 50 (USG20-VPN) model

  • DeanH
    DeanH Posts: 45  Freshman Member
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    Ok. I don't have any of those, but if it was the USG FLEX 50W (USG20W-VPN), we have a bunch (approximately 100 or so) in the field and they are working fine for our VoIP services after upgrading.

  • baudetd
    baudetd Posts: 40  Freshman Member
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    I have a voip voice problem, the voice does not pass from outside to inside
    

  • WJS
    WJS Posts: 130  Ally Member
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    Agree , It would be better if you have capture files

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,450  Zyxel Employee
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    Hi @baudetd ,

    kindly share some more information about VoIP issue.

    e.g. register fail from wan, or register ok, but fail on make phone call, or one way voice, etc.

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