Why am I unable to upgrade firmware by cloud?

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Zyxel_Cooldia
Zyxel_Cooldia Posts: 1,462  Zyxel Employee
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Question

Why am I unable to upgrade firmware by cloud?

Answer

If device firmware is weekly firmware or date code firmware, Cloud helper will restrict user download/upgrade FCS firmware from Cloud, because it need user confirm the release note and make sure the issue is fix on FCS, to avoid customer upgrade it, then the issue come again. In this case, user must upgrade the firmware manually.