Why am I unable to upgrade firmware by cloud?
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Zyxel_Cooldia
Posts: 1,568 
Zyxel Employee
Zyxel Employee
in Maintenance
Question
Why am I unable to upgrade firmware by cloud?
Answer
If device firmware is weekly firmware or date code firmware, Cloud helper will restrict user download/upgrade FCS firmware from Cloud, because it need user confirm the release note and make sure the issue is fix on FCS, to avoid customer upgrade it, then the issue come again. In this case, user must upgrade the firmware manually.
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