ZW USG 1100 unexpected reboot

alexey

ZW USG 1100 start unexpected reboot. UTM is on. After reboot debug log without errors. Firmware is 4.31.
Write 2 times to support, but no anwers. Where i can see causes of reboots?

Zyxel_Emily

Hi @alexey,

About reboot issue, we need more information to help you on this case.

I will send you private message for some basic information of this issue.

Zyxel_Emily

Hi @alexey,

About reboot issue, we need more information to help you on this case.

I will send you private message for some basic information of this issue.

XStead

Hi,

We have the same problem, with our ZyWALL 310 ... started since last week...
Our device rebooting in every 3 days, we cannot find any info in the log files, now trying to save log to USB drive...
Do you have any update about that ?

XStead

ZyWALL 310
firmware: V4.31(AAAB.0) / 2018-03-27 17:03:23

XStead

without any UTM service

Veronesi

Zyxel_Emily said:

Hi @alexey,

About reboot issue, we need more information to help you on this case.

I will send you private message for some basic information of this issue.

As this is the accepted answer, it would be nice to hear, if it's a general bug or not.
We also have some USG1100 here. (Running) Firmware still on V4.20(AAPK.2)ITS-WKk02-r75831.
Can we update without any issue?

Zyxel_Emily

Hi @Veronesi,

If USG1100 runs stably with V4.20(AAPK.2)ITS-WKk02-r75831 for a long period, we suggest you not do firmware upgrade now. Please wait for the next official version 4.33 which will be released in late December. 

Veronesi

@Zyxel_Emily
Thank you!