Port 7 on my XGS1010-12 will no longer connect at gigabit speed
I have 2 Zyxel XGS1010-12 switches, 1 in my office and 1 on a rack shelf in my server rack in the basement. This weekend while I was out of town, my network went down and became inaccessible. When I got home, I noticed that there were no link lights on for Ports 7 (1Gb to my router) and 11 (10Gb DAC to my server). I first swapped the 2 SFP+ connections, and they both linked at 10Gb. I then swapped the cable from my router with a new cable and it still didn't connect. I moved the cable from Port 7 to port 6 and it connected at 1Gb. I moved the cable back to port 7 and once again there is no link. I power cycled the switch and now it will link on port 7, but only at 100Mb. I tried moving devices and cables around, but this port will ow only connect at 100Mb. Is the port dead or is there some kind of 'reset' I can try? (power cycle doesn't seem to help)
Thanks
All Replies
-
Sounds like a hardware fault
0 -
Hello @Shadow351,
It seems like there is a hardware issue at port 7. Please contact the local RMA center to submit an RMA request for this issue.
Zyxel Nami
0
Categories
- All Categories
- 398 Beta Program
- 2.1K Nebula
- 117 Nebula Ideas
- 83 Nebula Status and Incidents
- 5.2K Security
- 99 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 69 Switch Ideas
- 925 WirelessLAN
- 35 WLAN Ideas
- 5.9K Consumer Product
- 213 Service & License
- 339 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2.1K FAQ
- 1K Nebula FAQ
- 446 Security FAQ
- 238 Switch FAQ
- 214 WirelessLAN FAQ
- 47 Consumer Product FAQ
- 142 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 74 About Community
- 62 Security Highlight