How to unlock the user who has been locked out due to multiple login failures?

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Zyxel_James
Zyxel_James Posts: 809 image  Zyxel Employee
Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
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Question: When there is a user gets locked out because he attempt to log in and failed multiple times?

login denied - message.png

Answer:

The user is blocked by User IP Lockout Settings, which means the IP address of the user would be blocked if fails 6 times

user ip lockout settings.png

The admin account can unlock the user's IP address by CLI command.

First, check the IP address of the user, you can see it in Monitor Log

deny logs.png

Second, input the command to unlock the IP address

unlonk command.png

Router# configure terminal

Router(config)# unlock lockout-users <ip address>

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