What to do if 2FA appears to be broken?

kunz

Hi,

No idea why, but appears that the 2FA at the device login is broken or does not appear anymore after username/password page. It just goes straight to the Dashboard. Has it been compromised or Is this a bug?

My device is an ATP500 with firmware V5.37(ABFU.0)

Should I reset the device back to hard rest/default again?

As I just recently reset the ATP500, maybe a few weeks ago. The 2FA was working okay, until yesterday or so. I thought maybe it was the web browser. So I reinstalled a fresh copy of the OS for the computer. Still the same results, 2FA broken.

I’m using Firefox 102.11.0esr(64 bit) on an Linux box. Although I don’t think that should matter. Since the login page should not proceed further after the username/password to the Dashboard without the 2FA verification, which i have enabled for user admin.

Not sure how to go forward now.

Regards,

Kunz

kunz

Btw, I failed to mention that I did try to disable/enable the 2FA also the revoke feature and generate a new 2FA, but still the same results.

2FA broken?

kunz

2FA on my ATP100W is working. I had reset them more or less the same time.

ATP100W firmware is V5.37(ABRW.0).

No idea why it’s not working on the ATP500. I have now disabled the 2FA for admin in the ATP500. What should I do now?

Zyxel_James

@kunz please do not reset the device for now, I would like to check on your device, is it possible to provide remote access for further checking? you may contact me via private message, thanks.

kunz

@Zyxel_James,

My sincerest apologies. I have already reset the device. I’ll pm you. Thanks.