Anti-virus not destroying (some times not detecting) virus on email.
Machado_Taimatica
Posts: 3 Freshman Member
I have a usg210 with firmware 4.32 and anti-virus, idp, anti-spam and content filter activated.
All my policies have the 4 features activated and I keep receiving virus on email even if the virus is detected and comes with the message [virus destroyed].
Anyone with same problem?
All my policies have the 4 features activated and I keep receiving virus on email even if the virus is detected and comes with the message [virus destroyed].
Anyone with same problem?
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All Replies
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Anti-Spam only can scan SMTP which traffic is not encrypted.
It checks SMTP and POP3 e-mails only. TLS is not scanned.
If mails are SMTP and POP3, make sure Virus Outbreak Detection is enabled in Mail Scan.
Make sure the signature version is the latest 2.0.2.156.
Go to CONFIGURATION > UTM Profile > Anti-Virus > Signature.
Enter the virus name, click Search and check if it is in the signature database.
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Hi Zyxel_Emily
Thank you for your answer.
I'm using POP with the following configuration
Zywall configuration is
and this happened today on one PC and local Kaspersky destroyed all the threats
and the signature exists for exploit.msoffice.generic and exploit.rtf.agent.gen.
No signature for trojan.html.fraude.gen
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Hi Machado_Taimatica,
Trojan.HTML.Fraud.gen is not in the database, so it will not be detected.
About Exploit.MSOffice.Generic and Exploit.RTF.Agent.gen, we need the virus file and configuration to clarify the issue.
I will send you a private message for more information of this issue.
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