Gs1920 24 zyxel switch

Benw

just bought this but it’s stuck in reboot. Tried reset factory. Switched off on. Sys just flashes

Zyxel_Kay

Hi @Benw

To assist you more effectively, kindly furnish us with the following details:

1. Is the switch's SYS LED in green blinking status?
2. How long has your switch been stuck in the rebooting situation?
3. Are you able to access the switch's local web GUI?
4. Kindly share a video of your switch's current state with us via a private message.

Benw

yes it’s still blinking

All night long!

No, when connecting network cable it says on the adapter no network connection cable unplugged

video, not sure what that will show. It’s blinking

Zyxel_Kay

Hi @Benw

Based on your description, it seems your switch is abnormal. Kindly reach out to your local reseller to initiate the RMA process.

Thank you for your patience and understanding.

Benw

sorry I am not aware of the process where is the local reseller

Zyxel_Kay

Hi @Benw

If you are unable to contact your local reseller, here are some links and articles for your reference. You can initiate the RMA process based on your purchase location:

• For Europe and the UK:
  Zyxel Support Portal [RMA] - Claiming Warranty Service for a Zyxel Product? (Using the RMA-Process) – Zyxel Support Campus EMEA
• For US:
  https://mysupport.zyxel.com/hc/en-us/requests/new