Gs1920 24 zyxel switch

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Benw
Benw Posts: 3
First Comment
image  Freshman Member
in Switch

just bought this but it’s stuck in reboot. Tried reset factory. Switched off on. Sys just flashes

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    image  Zyxel Employee
    edited September 2023
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    Hi @Benw

    To assist you more effectively, kindly furnish us with the following details:

    1. Is the switch's SYS LED in green blinking status?
    2. How long has your switch been stuck in the rebooting situation?
    3. Are you able to access the switch's local web GUI?
    4. Kindly share a video of your switch's current state with us via a private message.

    Kay

  • Benw
    Benw Posts: 3
    First Comment
    image  Freshman Member
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    yes it’s still blinking

    All night long!

    No, when connecting network cable it says on the adapter no network connection cable unplugged

    video, not sure what that will show. It’s blinking

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    image  Zyxel Employee
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    Hi @Benw

    Based on your description, it seems your switch is abnormal. Kindly reach out to your local reseller to initiate the RMA process.

    Thank you for your patience and understanding.

    Kay

  • Benw
    Benw Posts: 3
    First Comment
    image  Freshman Member
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    sorry I am not aware of the process where is the local reseller

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    image  Zyxel Employee
    Options

    Hi @Benw

    If you are unable to contact your local reseller, here are some links and articles for your reference. You can initiate the RMA process based on your purchase location:

    Kay

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