Secureport device list empty for other admin

StouAdmin

Hi,

I am Zyxel Device owner of 8+ devices on various sites. Therefore, I have created an admin user who has access to some of these devices, but when the user logs in to SecuReporter, all organizations and owner are seen, as well as number of devices, yes even a few that are not permissions to, but if the user chooses the 3 dots (more) and organization / devices, the list is empty.
Regarding license renewal, the list is also empty when selecting applications and selecting Marketplace, and that is actually the whole purpose of the admin rights.
The user has been tried deleted and created again, as admin, since the user at first creation was only a member.

Any suggestions for solution ?
Regards Kenneth S.

Zyxel_Ivan

Dear @StouAdmin,

Greetings,

To clarify the problem, can you help to confirm which authorization the admin has, the Full, Read-only, or none?

And would like to know when you turned on the SecuReporter to collect the data.

About the license purchase issue, the Admin can not purchase the license, we suggest you promo the user to the Delegator to purchase the license.

Thanks.

Ivan

StouAdmin

My additional user is set up as admin, which according to the edit member page is the highest level I can assign.
Admin / Member / None

The user is admin on the organizations with underlying devices.

Secureporter was started almost 1 year ago when the USGs were procured and licensed.

I can't assign higher rights than admin.

Is there something else I can do, or is this as design ?

Kenneth

Zyxel_Ivan

Dear @StouAdmin,

If the admin wants to purchase the license, the admin must have the same authorization as the owner. Here's a screenshot for your reference, you can change the authorization like below:

To clarify the SecuReporter issue, can you enable support access to us? and PM me your Org's name.

Here's a post to guide you on how to enable the support:

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

StouAdmin

Where is this screenshot from, where the delegate is executed ?

Not something I've seen before.

Kenneth

Zyxel_Ivan

Dear @StouAdmin,

We have a post to show you how to config the administrator's privileges, please click the URL below:

https://community.zyxel.com/en/discussion/3580/nebula-what-are-the-administrator-privileges-that-can-be-configured-on-nebula

Thanks.

Ivan

StouAdmin

but I've never mentioned that I'm using nebula, which I'm not.
/ kenneth

Zyxel_Ivan

Dear @StouAdmin,

If you're using Nebula, can you share your screenshot for where you log in to the SecuReporter and license renewal?

It can help us to clarify the problem.

Thanks.

Ivan

StouAdmin

Url: https://secureporter.cloudcnm.zyxel.com/

My account used, and I can see everything, because I'm owner.

The extra admin, can't see devices as described.

Zyxel_Ivan

Dear @StouAdmin,

Thanks for the screenshot.

Can you halp to enable the support access to our engineer?

You can follow the direction in the post to complete the setting:

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

Thanks.

Ivan

StouAdmin

Hi Ivan,

I'm not using Nebula.
Never logged in to it, so please read my post.

/K