Secureport device list empty for other admin

StouAdmin Posts: 15  Freshman Member
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edited September 2023 in Security


I am Zyxel Device owner of 8+ devices on various sites. Therefore, I have created an admin user who has access to some of these devices, but when the user logs in to SecuReporter, all organizations and owner are seen, as well as number of devices, yes even a few that are not permissions to, but if the user chooses the 3 dots (more) and organization / devices, the list is empty.
Regarding license renewal, the list is also empty when selecting applications and selecting Marketplace, and that is actually the whole purpose of the admin rights.
The user has been tried deleted and created again, as admin, since the user at first creation was only a member.

Any suggestions for solution ?
Regards Kenneth S.


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