GS1910-24 & 24hp

hello I have a GS1910-24 and 3 GS1910-24 hp switches.

I had to factory reset all and all have original firmware which is far outdated. I can’t even configure vlans which I need.

How do I upgrade to current verison? I tried to install it but it says it’s the wrong file.

Please help.

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,080  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments
    Answer ✓

    Hi @Danoutlaw3,

    I had to factory reset all and all have original firmware which is far outdated. I can’t even configure vlans which I need.

    Please follow the below steps to factory reset your switches:

    1.) Enter "Ctrl+C", while booting.



    2.) Enter "default" to reset to default.
    3.) Enter "reset" to reboot and wait for config re-generation



    4.) You can find the password and configuration have been reset.

    How do I upgrade to current verison? I tried to install it but it says it’s the wrong file.

    Please find the correct firmware file in the below post.

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,080  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments
    Answer ✓

    Hi @Danoutlaw3,

    I had to factory reset all and all have original firmware which is far outdated. I can’t even configure vlans which I need.

    Please follow the below steps to factory reset your switches:

    1.) Enter "Ctrl+C", while booting.



    2.) Enter "default" to reset to default.
    3.) Enter "reset" to reboot and wait for config re-generation



    4.) You can find the password and configuration have been reset.

    How do I upgrade to current verison? I tried to install it but it says it’s the wrong file.

    Please find the correct firmware file in the below post.

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


  • Thanks I keep getting "Invalid Firmware Image

    The uploaded firmware image is invalid. Please use a correct firmware image."

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,080  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments

    Hi @Danoutlaw3,

    Please unzip the file and use the .dat file to upgrade.

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free! 


  • yes that’s what I’ve done, still get this error.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,080  Zyxel Employee
    250 Answers Zyxel Certified Network Engineer Level 1 - Switch Third Anniversary 1000 Comments

    Hi @Danoutlaw3,

    GS1910 series needs to follow the upgrade flow. Please check the flow below to upgrade.

    GS1910-24:

    V1.00(AAAX.3)

    V1.00(AAAX.4)

    v2.00(AAAX.0)

    GS1910-24HP:

    V1.00(AAAY.3)

    V1.00(AAAY.4)

    V2.00(AAAY.0)

    Zyxel Melen


    Don't miss this great chance to upgrade your Nebula org. for free!