GS1910-24 & 24hp

Danoutlaw3

hello I have a GS1910-24 and 3 GS1910-24 hp switches.

I had to factory reset all and all have original firmware which is far outdated. I can’t even configure vlans which I need.

How do I upgrade to current verison? I tried to install it but it says it’s the wrong file.

Please help.

Zyxel_Melen

Hi @Danoutlaw3,

I had to factory reset all and all have original firmware which is far outdated. I can’t even configure vlans which I need.

Please follow the below steps to factory reset your switches:

1.) Enter "Ctrl+C", while booting.

2.) Enter "default" to reset to default.
3.) Enter "reset" to reboot and wait for config re-generation

4.) You can find the password and configuration have been reset.

How do I upgrade to current verison? I tried to install it but it says it’s the wrong file.

Please find the correct firmware file in the below post.

https://community.zyxel.com/en/discussion/12221/firmware-gs1910-24-gs1910-24hp

Zyxel_Melen

Hi @Danoutlaw3,

I had to factory reset all and all have original firmware which is far outdated. I can’t even configure vlans which I need.

Please follow the below steps to factory reset your switches:

1.) Enter "Ctrl+C", while booting.

2.) Enter "default" to reset to default.
3.) Enter "reset" to reboot and wait for config re-generation

4.) You can find the password and configuration have been reset.

How do I upgrade to current verison? I tried to install it but it says it’s the wrong file.

Please find the correct firmware file in the below post.

https://community.zyxel.com/en/discussion/12221/firmware-gs1910-24-gs1910-24hp

Danoutlaw3

Thanks I keep getting "Invalid Firmware Image

The uploaded firmware image is invalid. Please use a correct firmware image."

Zyxel_Melen

Hi @Danoutlaw3,

Please unzip the file and use the .dat file to upgrade.

Danoutlaw3

yes that’s what I’ve done, still get this error.

Zyxel_Melen

Hi @Danoutlaw3,

GS1910 series needs to follow the upgrade flow. Please check the flow below to upgrade.

GS1910-24:

V1.00(AAAX.3)

V1.00(AAAX.4)

v2.00(AAAX.0)

GS1910-24HP:

V1.00(AAAY.3)

V1.00(AAAY.4)

V2.00(AAAY.0)