I can't find the product with nebula

Putting Mac and serial number does not find the product.

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  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,316  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Dear @Dario92

    Welcome to the Zyxel community. Could you share some screenshots with us? It's easy for us to understand your question. Besides, if need us to check your Nebula settings, please enable Zyxel support and tell us your org and site name. Thanks.