My SCR50AXE is auto rebooting, How can I diagnostic?

PMPINGPC

SCR 50AXE is security router base-on cloud management, this router is very so many problem. it's auto reboot every times. The longest time I could use it was 2 hrs.

I confirm it's not related about my ISP. because I have another access point. it still normal. (I have connected with DHCP mode.)

I try to fix with myself about 1-2 days because support Thailand is slowly. but I can't do anythings. I would like to use diagnostic logs and sent to support but I can't do that, because this router is down.

How can I do. Please help?

I have bad experience on this router. :(

Zyxel_Jerry

Dear @PMPINGPC

Thanks for the feedback.
We have arranged for our local support team to get in touch with you directly to investigate this issue.

PMPINGPC

Hi Jerry,

I'll update.

Yesterday, local support called me to do a remote check, but it couldn't troubleshoot.

Today, I already sent my devices to Zyxel local support for a check.

 

Thank you

PMPINGPC

I'll update. local support already changed new devices to me.

thank you

Pook

Having the same issue

Zyxel_Jerry

Hi @Pook
Please help to provide us with the Org and Site name in a private message.
And please follow the steps below to enable the Nebula support request

https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula