What can I do when the error message "Connect to myZYXEL.com server has failed" appears?
Options
Zyxel_James
Posts: 788 
Zyxel Employee
Zyxel Employee
in Maintenance
Question: Some users may encounter a problem when trying to activate a license, that is, once click on Service License Refresh, the error message "Connect to myZYXEL.com server has failed" shows up.
Answer: It could be a bad DNS setting, resulting in the device not resolving towards portal.myzyxel.com, which is used for this service.
Solution: Set up a DNS forwarder to let your device be able to resolve the domain names for the license update service.
Go to Configuration > System > DNS, create a new domain zone field: *, and select public DNS server as 8.8.8.8
0
Categories
- All Categories
- 435 Beta Program
- 2.7K Nebula
- 176 Nebula Ideas
- 118 Nebula Status and Incidents
- 6.1K Security
- 428 USG FLEX H Series
- 298 Security Ideas
- 1.6K Switch
- 79 Switch Ideas
- 1.2K Wireless
- 44 Wireless Ideas
- 6.7K Consumer Product
- 274 Service & License
- 422 News and Release
- 88 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 4.2K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 83 About Community
- 89 Security Highlight