USG60W "wlan_module dead"

Maveloth · November 2018

Hi,

my configuration is that:

USG60W V4.32(AAKZ.0)

NWA5121-NI (managed by the USG60W Wireless Controller) V5.00 Patch 5 _5.10(.5)

I had 3 SSID that use different VLAN. I had created two different "AP Group" to assign them different WiFi channel, one for the internal and the other for the managed AP.

Since I added the NWA5121-NI I noticed that the internal AP stop working and cannot be reactivated unless I did a reboot of the device.

Last time the problem comes up the USG has an uptime of 2 days and 8 hour. I had two or three client connected via WiFi.

This is from the log: "App watch dog recover wlan_module dead at the 1 time"

I also noticed this behavior in other installation i did:

USG60W(4.32) and two NWA5121-NI
USG40W (4.32) and no managed AP

Thanks in advance.

Zyxel_Emily · November 2018

Hi @Maveloth,

We fix some wireless issues in the latest firmware and I will send you the firmware via private message.

Please upgrade to the firmware and check if the issue is resolved.

If the issue still exists after firmware upgrade, collect the diagnostic file and send the file to us for analysis.

Zyxel_Emily · November 2018

Hi @Maveloth,

We fix some wireless issues in the latest firmware and I will send you the firmware via private message.

Please upgrade to the firmware and check if the issue is resolved.

If the issue still exists after firmware upgrade, collect the diagnostic file and send the file to us for analysis.

Maveloth · November 2018

Hi Emily,

Thank you. I'll upgrade my USG60W as soon as possible. And if I can also one or two other USG to test the firmware.

I'll let you know if the problem is solved.

Maveloth · December 2018

Hi @Zyxel_Emily

I had updated my USG60W and this is my feedback after 11 days with the new firmware.

I've got this message in the log file:

AP Disconnect. MAC:aa:bb:cc:dd:ee:ff,Name:Local-AP,Reason:Idle in RUN State,Model:USG60W

This event is triggered when one or more clients are connected to the internal AP, at first the clients are correctly connected and can access the network devices and internet, then after this message the internal AP is initialized and the clients lost connection.

Thanks in advance

Maveloth

Zyxel_Emily · December 2018

Hi @Maveloth,

A new firmware with the fix of the AP Disconnect issue is sent to you via the private message.

Please check your inbox and follow the instructions to upgrade USG60W to this firmware.

Maveloth · February 2019

Hi @Zyxel_Emily

I had a feedback from the latest firmware ( 4.33(AAKZ.0) ). I did updated my USG60W and now the local AP disconnection reappear, with this error from the log:

<div>2019-02-03 13:23:33 127.0.0.1:58817 alert&nbsp; capwap AP Disconnect. MAC:aa:bb:cc:dd:ee:ff,Name:Local-AP,Reason:Idle in RUN State,Model:USG60W<br></div>

Since I was on V4.32(AAKZ.0)ITS-WK48-2018-11-28-181101110 I didn't had any problem.

Thanks in advance.

Maveloth