Random reboots

DanniKool

Anyone have problems with the H series doing random reboots or the device going complety offline so the power has to be replugged?

Zyxel_Jeff

Hi @DanniKool

What firmware you are using? Could you update to our latest firmware 1.10P1 for further verification? Thanks.

DanniKool

I'm running firmware V1.10(ABZI.1)

Zyxel_Jeff

Hi @DanniKool

Please use Tera Term and navigate Control > Send break.

Then type "8" and enter to enable the Log level to 8.

Next, use a dedicated PC to continuously collect the console log until the USG Flex H device reboots. We need the console log to analyze the possible reasons. Please provide the collected console log to us via private message. Thanks.

DanniKool

Can i do this over TCP/IP?

Asking because i might have misplaced the console cable…..

Zyxel_Jeff

Hi @DanniKool

We need to collect the complete reboot console log, so it's still necessary to use the console cable for collection. Additionally, if you could provide the diag-info and remote Web-GUI for remote checking purposes, that would be even better. I will send you a private message later. Thank you.