Random reboots





Anyone have problems with the H series doing random reboots or the device going complety offline so the power has to be replugged?
All Replies
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Hi @DanniKool
What firmware you are using? Could you update to our latest firmware 1.10P1 for further verification? Thanks.
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I'm running firmware V1.10(ABZI.1)
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Hi @DanniKool
Please use Tera Term and navigate Control > Send break.
Then type "8" and enter to enable the Log level to 8.
Next, use a dedicated PC to continuously collect the console log until the USG Flex H device reboots. We need the console log to analyze the possible reasons. Please provide the collected console log to us via private message. Thanks.
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Can i do this over TCP/IP?
Asking because i might have misplaced the console cable…..
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Hi @DanniKool
We need to collect the complete reboot console log, so it's still necessary to use the console cable for collection. Additionally, if you could provide the diag-info and remote Web-GUI for remote checking purposes, that would be even better. I will send you a private message later. Thank you.
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