Port Issue

Zyxel_Melen

Hi @Bolzy

Since your device is FWA510, which is a Nebula device, I assume you are using it with the Nebula control center. That's why I was asking for the organization's name and the privilege.

Please go to Help (identified by a question mark icon at the upper right corner of Nebula portal) > Support Request > Zyxel support Access to enable and save.

In addition, since this post is different from your problem, please check the private message I sent to you. I will help to check your problem via the private message.

Bolzy

I have tried to go there but the button support request it'not able.

Zyxel_Judy

https://community.zyxel.com/en/discussion/comment/61374#Comment_61374

Hi @Bolzy ,

To assist you efficiently with the issue of not being able to open ports 80 and 443, could you please provide us with the model's name of your device? Additionally, a photo of the front of or back of the device with the label would be very helpful. This information will enable us to offer prompt and accurate support.

Bolzy

Hi the model name is DX5401.

Bolzy

I think that the operator Windtre had force the closure of the Port inside the firmware, could be that ? Do you think you can say me how to open It ?