UTM licence already renewed but still receiving reminder from Zyxel

USG_User
USG_User Posts: 369  Master Member
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edited February 14 in Service & License

We've renewed our UTM licence pack app. two weeks ago via MyZyxel and the USG Flex 700 is showing the new expiration date in one year (2025). All seems to be ok.

But Zyxel is still sending renewal reminder emails to us and MyZyxel is also still showing the expiration of the licence for today. Anything is not syncing properly.

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 463  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @USG_User

    Thank you for bringing this to our attention. To better assist you, could you please save the renewal reminder email and send it to us via private message? This will enable us to investigate the issue more thoroughly.

    We appreciate your cooperation.

    Kay

  • USG_User
    USG_User Posts: 369  Master Member
    First Anniversary 10 Comments Friend Collector First Answer

    Hi Kay,

    A PM has been sent.

  • Zyxel_Kay
    Zyxel_Kay Posts: 463  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited February 21

    Hi @USG_User

    Thanks for sharing the information.

    After reviewing the attachments you provided, we've observed that the reminder email pertained to the renewal of the Nebula Pro Pack license, which is currently in the Grace Period. Since the UTM license does not include the Nebula Pro Pack license, so it won't be renewed alongside it.

    To ensure that users are aware of any potential service impacts or configuration changes due to expired licenses, our reminder emails will send several time.

    Kay

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