WiFi stops working and needs to be reset every 7-10 days

ChesapeakeHumane
ChesapeakeHumane Posts: 2  Freshman Member
First Comment
edited April 2021 in Security
We've had this router for about 6 months now. It was quite an ordeal to get us to where we are because he kept having issues with other routers and our phone system.  Other routers allowed hackers to access our phones and cause disruption at work. I provide this background because I'm very wary of changing any settings on the router in fear that our issues with hacking will return...

About 3 months ago, our WIFI stopped working. I logged into the router to check the WIFI name and password and everything was correct but wireless devices could not connect using the (correct) information. So I renamed the Network and changed the password, restarted the router and then it worked again.  Well, this happens about every 7-10 days now. So I have to completely rename and reset the WIFI information on a weekly basis. 

It's not the end of the world but it's disruptive to our workplace to have to do this so often.  Can anyone provide insight into why this is happening and how it can be resolved?

I have a Zyxel USG20W-VPN.  Not sure what other information is needed but I'm happy to provide it if you tell me.

Kind regards,
Lacy 
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All Replies

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @ChesapeakeHumane
    Regarding to this case,
    I will private message the firmware to you. Please has a check.
    Charlie
  • ChesapeakeHumane
    ChesapeakeHumane Posts: 2  Freshman Member
    First Comment
    Thanks, I'll give that a try.
    Lacy
  • barksbed
    barksbed Posts: 1  Freshman Member
    First Comment
    I am having the same issue as Lacy, every 8-12 days I need to reboot the firewall to fix the wireless issue.

    USG60W is the firewall, the firewall firmware is V4.32(AAKZ.0) and wirelss runtime firmware is V5.00 Patch 5 _5.10(.5)
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @barksbed
    Regarding to this case,
    I will private message the firmware to you. Please has a check.
    Charlie
  • Depeshev
    Depeshev Posts: 7  Freshman Member
    First Comment
    Hello.
    I am having the same problem, every 8-10 days i need restart my ZyWall USG40W to work wi-fi.
    My latest update - V4.32(AALB.0) / 2018-07-12 17:14:02


  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Depeshev
    Regarding to this case,
    I will private message the firmware to you. Please has a check.
    Charlie
  • Depeshev
    Depeshev Posts: 7  Freshman Member
    First Comment
    Firmware 4.33(AALB.0) (rel.date 2019-01-15 02:24:43) not fix this problem?


  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Depeshev

    Since before we released the v4.33 firmware, some wifi issues were still investigating.
    However, we will release the patch firmware which include the other wifi fixes by the end of Feb.

    Charlie
  • Depeshev
    Depeshev Posts: 7  Freshman Member
    First Comment
    When released new stable firmware?
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Depeshev
    I will private message firmware to you. Please has a check.
    Charlie

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