Unregistered Won't reregister

DR1

I have unregistered a Zyxel access point and it does not show in any list including Inventory. The light on the unit is Blue. When i try and reregister so i can add to a different site, it says it is already registered to this account. How do i fix

Zyxel_Melen

Hi @DR1,

"When i try and reregister so i can add to a different site, it says it is already registered to this account. " This could be because your device is still in an organization. You can find your device and where it is on the "My Devices & services" page. You can reference this FAQ for a hint:

https://community.zyxel.com/en/discussion/20333/exporting-complete-device-list-for-managed-customers-in-nebula-cc

And if you want to move your device to a different site, please reference this FAQ:

https://community.zyxel.com/en/discussion/21809/how-to-move-nebula-device-from-original-site-to-another-site

Zyxel_Melen

Hi @DR1,

"When i try and reregister so i can add to a different site, it says it is already registered to this account. " This could be because your device is still in an organization. You can find your device and where it is on the "My Devices & services" page. You can reference this FAQ for a hint:

https://community.zyxel.com/en/discussion/20333/exporting-complete-device-list-for-managed-customers-in-nebula-cc

And if you want to move your device to a different site, please reference this FAQ:

https://community.zyxel.com/en/discussion/21809/how-to-move-nebula-device-from-original-site-to-another-site