VPN, disconnect after a few minutes
Hello,
At our company, we utilize Zyxel VPN. Recently, we acquired a new laptop and proceeded to install the Secure Extended 4.0.2.0 version designed for Windows. Subsequently, we attempted to connect using an existing user account.
However, upon initial connection, the VPN promptly disconnects. We endeavored to find similar cases within the community forums.
- The password consists solely of alphabetical characters.
- Checked that Zyxel is correctly installed as a service and has been initiated as a driver.
- Attempted to upgrade to the latest version (4.0.4), but encountered the same results. Consequently, we reverted to our previous version (4.0.2.0), as all other employees are using it without issue, save for the new laptop.
- We installed Visual C++, but the issue persists.
Could you please advise on how to resolve this issue and successfully establish a stable connection?
Best
All Replies
-
Hi @Nady ,
Greeting Forum, Please kindly disable system-protect and reboot device.
Router# configure terminal
Router(config)# idp system-protect deactivate
Router(config)# show idp system-protect activation
idp system-protect activation: no
Router(config)# write
Router(config)# exitRouter#reboot
Please let me know if the issue persist.
Thank you
0
Categories
- All Categories
- 396 Beta Program
- 2.1K Nebula
- 117 Nebula Ideas
- 81 Nebula Status and Incidents
- 5.1K Security
- 86 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 69 Switch Ideas
- 916 WirelessLAN
- 34 WLAN Ideas
- 5.9K Consumer Product
- 211 Service & License
- 337 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2K FAQ
- 912 Nebula FAQ
- 419 Security FAQ
- 237 Switch FAQ
- 207 WirelessLAN FAQ
- 46 Consumer Product FAQ
- 139 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 72 About Community
- 62 Security Highlight