Procedure to reboot or restore your ZYXEL switch

Options
Zyxel_Kay
Zyxel_Kay Posts: 598  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

In this guide, we will walk you through the process of resetting or restoring your ZYXEL Switch, specifically the XMG1930-30HP model. Follow these steps meticulously for seamless operation.

Disclaimer!
This article offers a general overview of the series and may not apply uniformly to every model, software/firmware version. Before purchasing or using the device, please consult the model/version-specific documentation or reach out to technical support for accurate information.

What the buttons "Reset" and "Restore" mean

Reset:

  • The Reset button is designed to reboot the ZYXEL Switch.

Restore:

  • press the restore button for 10 seconds to automatically reboot and restore the factory default file.
  • press the restore button for 3 to 6 seconds to automatically reboot and restore the last saved custom file.

Look after these precautions before Resetting your Switch:

  • Backup Configuration: It’s advisable to back up the current configuration of your Switch.
  • Document Current Settings: Take note of any customized configurations, VLAN Settings, Port configurations or other network settings you have applied to the switch.
  • Disconnect Unnecessary Devices: Disconnect any unnecessary Devices before you reset the ZYXEL Switch. This helps to prevent potential disruptions to network services.
  • Check Firmware Version: Ensure your ZYXEL Switch runs the latest firmware before resetting. Updating can fix issues, enhance stability and ensure compatibility with new features.
  • Perform Non-Intrusive Testing: If possible, conduct non-intrusive testing or diagnostics to identify any underlying issues that may necessitate the switch reset. Troubleshooting network problems proactively can help determine whether a reset is the appropriate solution or if alternative measures are needed.

Follow these steps to reset your ZYXEL Switch (Restore custom Default file):

  1. Make sure the switch is online.
  2. Locate the restore button on your ZYXEL Switch and press it for 3 to 6 seconds. The switch will automatically reboot and restore the last saved custom Default file.
  3. If the SYS and PWR LED are green after blinking, then it successfully restored your last saved custom default file.

Follow these steps to reset your ZYXEL Switch (Factory default file):

  1. Ensure the ZYXEL Switch is online and operational.
  2. Locate the reset button on your ZYXEL Switch and press it for 10 seconds. The switch will automatically reboot and restore the factory default file.
  3. If both the SYS and PWR LEDs are green after blinking, the switch has successfully restored the factory default file.

Should you encounter any difficulties or have further questions, do not hesitate to consult the User's Guide for additional assistance.

Follow these steps to reboot your ZYXEL Switch:

  1. Ensure that your ZYXEL Switch is online and operational.
  2. Locate the reset button on your ZYXEL Switch and press it. The ZYXEL Switch will initiate a reboot. (You should observe the SYS LED blinking green.)
  3. After the reboot, check if the SYS and PWR LEDs are green. This indicates a successful reboot.

Kay