pppoe connection not working

rahul999

i recently took a vodafone connection in germany. they shared me a username and passowrd for pppoe. i tried all possible ways to connect but internet is not working.
its shows red sign for internet to router.
what is the issue here? my model is NBG7510

tonygibbs16

Hello, @rahul999

Welcome to the forum.

Can you please let the forum know what version of firmware your NBG7510 is running?

Section 8 of the NBG7510 user guide, available at https://www.zyxel.com/us/en-us/support/download when you put NBG7510 in the search box, says that you also need the 802.1p priority value and the 802.1q VLAN number when setting up a broadband pppoe connection.

See user guide extracts in following posts.

Did Vodafone give you these 802.1p and 802.1q values in addition to your username and password?

I hope that this is helpful.

Kind regards Tony

tonygibbs16

tonygibbs16