How to remove device from portal.myzyxel.com?

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JCE
JCE Posts: 16
First Anniversary Friend Collector First Comment

Hi,

We have some old USG devices kicking around in our portal that have been upgraded to FLEX devices.

How do we remove these old devices from the portal ?

Many thanks for your time

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  • Zyxel_Kay
    Zyxel_Kay Posts: 610  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @JCE

    Thank you for reaching out. To assist you in removing the old USG devices from your portal, please provide the following information via private message:

    • myZyxel account email:
    • S/N and MAC address of the devices:

    Once we receive this information, we'll promptly help you unregister the devices from your account.

    Kay

  • JCE
    JCE Posts: 16
    First Anniversary Friend Collector First Comment
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    Hi Kay, Many thanks. I have sent you a private message.

  • Zyxel_Kay
    Zyxel_Kay Posts: 610  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @JCE

    Thank you for providing the information via private msg., We have successfully unregistered the devices. Kindly verify this in your myZyxel account.

    Kay

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