How to remove device from portal.myzyxel.com?

JCE

Hi,

We have some old USG devices kicking around in our portal that have been upgraded to FLEX devices.

How do we remove these old devices from the portal ?

Many thanks for your time

Zyxel_Kay

Hi @JCE

Thank you for reaching out. To assist you in removing the old USG devices from your portal, please provide the following information via private message:

• myZyxel account email:
• S/N and MAC address of the devices:

Once we receive this information, we'll promptly help you unregister the devices from your account.

JCE

https://community.zyxel.com/en/discussion/comment/65155#Comment_65155

Hi Kay, Many thanks. I have sent you a private message.

Zyxel_Kay

Hi @JCE

Thank you for providing the information via private msg., We have successfully unregistered the devices. Kindly verify this in your myZyxel account.