Did anyone find the ZON utility to be not responding sometimes?

Bronco

hello,
I installed the ZON software on a new laptop, but it seems to be not sending some configs to the switch everytime, I restart the program and sometimes the config is done but sometimes do not.
for instance I tried lighting locator led,  sometimes it works sometimes it doesn't.
is anyone know how to fix this? It did not happen on my other pc. 

Zyxel_Derrick

Hi @ocean77
I assume your OS is Win 10, am I right?
If yes, we have found that Win10pcap will cause some issues working with ZON.
Therefore, the feature of lighting locator led is unable to work.
We have a workaround:
1. Remove win10pcap
2. Install npcap
3. While installing, select "Install Npcap in Winpcap API-compatible Mode" as shown below


Please follow the steps and try again to check the issue still exist or not
Thanks

Best regards,
Derrick

Bronco

thank you @Zyxel_Derrick

yes my environment is windows10 ,  after installing npcap it works smoothly now.