How to create ticket through Circle?

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Zyxel_Ivan
Zyxel_Ivan Posts: 407 image  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
edited August 2024 in Service & License FAQ

If you encounter a problem with the licenses, orders, and payment, follow the path below to create a ticket to reach Zyxel Support's help!

Step 1: Navigate to the "Help" button at the upper right corner, and choose "Contact US"

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Step 2: Choose "Report Problem"

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Step 3: Please select the problem category, and share the problem with us. Then click "Submit"

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Step 4: When you submit the information, you'll see the notice!

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Once the ticket has been created, you can check the ticket through "History Cases"

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