USG Flex 200 Gold Security Pack not assigned

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ticsystems
ticsystems Posts: 61  ZCNE Certified
First Anniversary ZCNE Security Level 1 Certification - 2020 10 Comments Nebula Gratitude
edited May 28 in Service & License

Hy team.

I'm buy one licence from Circle for one USG Flex200 in Monitor on Nebula.

The license appears assigned to the USG but not in Queued and inactive in MyZyxel
Refreshing USG does not assign the license.
That I have to do?

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,818  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    Hi @ticsystems,

    The circle purchase made a mistake in that the system ordered an extra Nebula Pro Pack license to USG FLEX 200. Please be assured, we will refund this extra license.

    Due to the outdated trial license for the USG FLEX, the GSP license cannot be activated. We can help you solved this issue by restock the device. After this process, we will register it back to your account and it will have 30-day GSP trial and the GSP license you purchased. Please let us know when we can take this action, thanks.

    Zyxel Melen

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,818  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @ticsystems,

    We are investigating on it. In the meantime, could you help to enable Zyxel support for me to check what's wrong? Please also share your organization's name with me. You may send me a private message if you don't want to share it publicly.

    Zyxel Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,818  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Options

    Hi @ticsystems,

    The circle purchase made a mistake in that the system ordered an extra Nebula Pro Pack license to USG FLEX 200. Please be assured, we will refund this extra license.

    Due to the outdated trial license for the USG FLEX, the GSP license cannot be activated. We can help you solved this issue by restock the device. After this process, we will register it back to your account and it will have 30-day GSP trial and the GSP license you purchased. Please let us know when we can take this action, thanks.

    Zyxel Melen

  • ticsystems
    ticsystems Posts: 61  ZCNE Certified
    First Anniversary ZCNE Security Level 1 Certification - 2020 10 Comments Nebula Gratitude
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    Thanks for your help.
    At 21:00 UTC +2 until 07:00 UTC +2
    I give you permissions to my organization.

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,818  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @ticsystems,

    The refund and restock process are done.

    Additionally, if any problem occurs in the future, please feel free to contact us.

    Zyxel Melen

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