USG Flex 200 Gold Security Pack not assigned

ticsystems

Hy team.

I'm buy one licence from Circle for one USG Flex200 in Monitor on Nebula.

The license appears assigned to the USG but not in Queued and inactive in MyZyxel
Refreshing USG does not assign the license.
That I have to do?

Zyxel_Melen

Hi @ticsystems,

The circle purchase made a mistake in that the system ordered an extra Nebula Pro Pack license to USG FLEX 200. Please be assured, we will refund this extra license.

Due to the outdated trial license for the USG FLEX, the GSP license cannot be activated. We can help you solved this issue by restock the device. After this process, we will register it back to your account and it will have 30-day GSP trial and the GSP license you purchased. Please let us know when we can take this action, thanks.

Zyxel_Melen

Hi @ticsystems,

We are investigating on it. In the meantime, could you help to enable Zyxel support for me to check what's wrong? Please also share your organization's name with me. You may send me a private message if you don't want to share it publicly.

https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula

Zyxel_Melen

Hi @ticsystems,

The circle purchase made a mistake in that the system ordered an extra Nebula Pro Pack license to USG FLEX 200. Please be assured, we will refund this extra license.

Due to the outdated trial license for the USG FLEX, the GSP license cannot be activated. We can help you solved this issue by restock the device. After this process, we will register it back to your account and it will have 30-day GSP trial and the GSP license you purchased. Please let us know when we can take this action, thanks.

ticsystems

https://community.zyxel.com/en/discussion/comment/66161#Comment_66161

Thanks for your help.
At 21:00 UTC +2 until 07:00 UTC +2
I give you permissions to my organization.

Zyxel_Melen

Hi @ticsystems,

The refund and restock process are done.

Additionally, if any problem occurs in the future, please feel free to contact us.