XMG100 Series: no warranty information anywhere, site not updated?

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zipityzi
zipityzi Posts: 2
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Hello! I was curious whether anyone at Zyxel can share the warranty terms for U.S. customers purchasing the newly-released XMG100 switches?

These are the XMG-105HP, XMG-108, and XMG-108HP.

  1. Zyxel's multiple warranty pages do not mention XMG100 nor any of the model numbers.
    1. The "limited warranty" page (2 yr) is missing the XMG100: https://mysupport.zyxel.com/hc/en-us/articles/360003649759-Limited-Warranty
    2. The "lifetime limited warranty page (5 yr after discontinuing) is missing the XMG100, though it mentions the MG105/MG108 and the XMG1930 series, but no XMG100 series. Is "XMG105" = "MG105" for warranty purposes? https://mysupport.zyxel.com/hc/en-us/articles/360003643980-Limited-Lifetime-Warranty
    3. The "standard warranty" (?? length) is missing the XMG100:
      1. https://mysupport.zyxel.com/hc/en-us/articles/360003649739-Standard-Warranty
  2. The manual for each XMG100 product tells you to go to the above sites. None of the sites mention the XMG100, however.
  3. I've sent in a support request and if I hear back, I'll also share here, but Zyxel should update the site so all customers are aware.

When will the pages be updated and / or can Zyxel confirm which warranty applies to the XMG100 series? This series is already available at major U.S. retailers, yet Zyxel still hasn't provided the warranty information.

Ideally, the web pages above can be updated to reflect these new products.

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,209  Zyxel Employee
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    edited June 4 Answer ✓
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    Hi @zipityzi ,

    The update is completed. The Zyxel US provides limited lifetime warranty for these switches.

    You can check the Warranty info here.

    Share yours now! https://bit.ly/4aO0BMF

    Judy

All Replies

  • Zyxel_CSO
    Zyxel_CSO Posts: 407  Zyxel Employee
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    Hi @zipityzi ,

    Thank you for your feedback. The U.S warranty page should be updated shortly.

    We'll notify you once the update is complete.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,209  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited June 4 Answer ✓
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    Hi @zipityzi ,

    The update is completed. The Zyxel US provides limited lifetime warranty for these switches.

    You can check the Warranty info here.

    Share yours now! https://bit.ly/4aO0BMF

    Judy

  • zipityzi
    zipityzi Posts: 2
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    Thank you so much, @Zyxel_CSO and @Zyxel_Judy. I also received the same update from Shawn Rogers at Zyxel via my previous support request.

    That is great to hear!