Difficulty connecting devices to wifi

JIM311

We recently had broadband installed by a new ISP who provided a Zyxel EX3301-TO router. Most devices have connected to wifi and work seamlessly but my printer, although it connected briefly, will not stay connected and I cant connect an old Kindle device. Both worked fine on the old system, signal strengths are good. Is there likely to be an issue with the age of these items? (I would update the firmware but cant connect to wifi!)

SEJ

you can try to set the 5G WIFI channel to the other channel, such as 48.

Then see if the Kindle can connection to the WIFI or not.

Liba

Maybe you can try to change the wifi security to WPA2 or WPA or OPEN and see.

JIM311

Many thanks. Not long after posting this I got a call from the ISP help desk and they sorted it by changing some settings in my router, couldnt tell you what unfortunately