EX5401-B1 remove ISP customisation/ access firmware update page

PhilC
Posts: 2
Freshman Member


I have just acquired a used EX5401-B1 but using the default “admin” login I don’t have access to the maintenance→firmware update page. How can I get access to the update process? Is there a higher level user id I should be using ?
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All Replies
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Can anyone help with this please?
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⇒ may be it is possible to upgrade via ftp if the device allows ftp access :
https://support.zyxel.eu/hc/en-us/articles/360005562413-Download-Upload-Configuration-File-via-FTP-on-a-USG
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