How to reset 2 factor authentication for Remote VPN user?

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Zyxel_James
Zyxel_James Posts: 660  Zyxel Employee
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Scenario:
I was trying to reset 2FA for a Remote VPN user, but the user has a new phone, and I need to update this 2FA, how can I do it?

Answer: Go to Site-wide > Configure > Cloud authentication, edit the user, tick "Email to user" and click Update User, the user will receive a new email for 2fa authentication, then the user can set up 2fa again with the new phone.