ZyWALL USG 100 won't boot through

ICENo34

Hello everyone,

I've been expiriencing an issue with my ZyWALL USG 100 since a while.
Out of nowere it no longer worked properly, so I unplugged the power, waited 2 minutes and plugged the power back in. 

This didn't resolve the issue and the device won't start up.

The SYS LED just keeps blinking green for hours on end.
I tried replacing the power adapter already with a new one, but this didn't help.
(We've had this issue where, if the device had a faulty power adapter it didnt get enough power to boot up)

Can anyone assist me into fixing the issue?

Kind regards,

Jaime

Zyxel_Charlie

@ICENo34
Regarding to this case,
can you do firmware recovery with latest firmware via console?
Here is SOP.
Guide
Charlie

ICENo34

Hi Charlie,

Thank you for your support in this matter.
I've tried to do the firmware recovery as provided. 

After entering the 'atuk' command I receive the following error:

Starting XMODEM upload (CRC mode)....

CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC

Product model id is not compatible!!

This product's model id is 1500

The kernel image supports the following product model id :

ERROR

ICENo34

Small update: 
I was able to get it going for a hour or so.
What I did was still do the following steps after the ATUK command.

I was able to upload firmware, it rebooted. Got a webinterface.
I then reset to factory settings again. Rebooted. Still worked.
After turning it off- and on again for several times it seemed to be back to life.

Configured the USG100, placed it behind the modem (which is in Bridge Mode) and voila. Worked.
Then went to the movies, came home, to find I had no internet. Quick search found out the SYS led was blinking again and the USG stopped responding again.

I think it's soon time to replace the device for a newer series.

Zyxel_Charlie

@ICENo34
Regarding to your description,
in order to provide you with a better assistance, we will contact you through private message to get purchase information, and you can contact the local representative to proceed with RMA process.
Charlie

Tortax

Zyxel_Charlie said:

@ICENo34
Regarding to this case,
can you do firmware recovery with latest firmware via console?
Here is SOP.
Guide
Charlie

Hello,

I got a similar problem.

What is this "atuk" command, the link is dead?

I tried recovering firmware for "USG 100" with "atkz -u" and "atkz -f -l" and uploaded 330AQQ7C0.bin.

But I'm still not able to get a solid sys led.

I do get a DRAM error from time to time => DRAM POST: Testing:  98304K
DRAM Test Fail at address 06061000. (read:ffff43a7, should:ffffffff)

****************************************

FLASH: AMD 16M              

BootModule Version: V1.11 | 08/14/2008 14:15:22                                               
DRAM: Size = 256 Mbytes                       

DRAM POST: Testing: 262144K                           
DRAM Test SUCCESS !                   

Kernel Version: V2.4.27 | 2015-01-08 20:37:07                                             
ZLD Version: V3.30(AQQ.7) | 2015-01-13 16:30:24                                               

Press any key to enter debug mode within 3 seconds.                             
.............................................................

Start to check file system...
/dev/hda2: 28/18216 files (0.0% non-contiguous), 56466/72704 blocks
/dev/hda3: 123/43296 files (10.6% non-contiguous), 47013/173056 blocks
Done

INIT: version 2.86 booting
Setting the System Clock using the Hardware Clock as reference...System Clock se
t. Local time: Mon Oct 26 16:20:14 UTC 2020

INIT: Entering runlevel: 3
Starting zylog daemon: zylogd zylog starts.
Starting syslog-ng.
Starting ZLD Wrapper Daemon....
Starting uam daemon.
Starting App. Patrol Daemon.
Starting myzyxel daemon.
Starting periodic command scheduler: cron.
Start ZyWALL system daemon....
Check signature package

...................................
Got LINK_CHANGE
Port [0] Copper is up --> Group [0] is up
.......................