USG FLEX200 HP Update problems



I am trying to put a new USG FLEX 200 HP into operation. It is currently running with firmware V1.10(ABXE.0)

Unfortunately I cannot connect to the update services. I get the error:
Device Registration Status:
Not Registered
Request failed with status code 500

The device is registered in Nebula.

I also see that there is a new firmware 1.20(ABXF.2)C0

But when I log into myzyxel, I don't see the model (USG FLEX 200HP) and the firmware.

Where can I download the new firmware? And can that fix my problem with error code 500.

Thank you for your help

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