Scan to email on Ricoh printers not working.

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KenOkorocha2019
KenOkorocha2019 Posts: 2  Freshman Member
First Comment
edited April 2021 in Security
This is my first USG device and I think I have allowed Gmail's services through security policy but my printers cannot send any messages when scanning is performed on any of my devices. The scan to email settings remains the same on all my devices since the router was replaced. Is there anything I may have missed? Any solutions will be appreciated. Thanks.

All Replies

  • Alfonso
    Alfonso Posts: 257  Master Member
    5 Answers First Comment Friend Collector Second Anniversary
    Hi @KenOkorocha2019

    Please verify that your printers (or your internal smtp relay) are allowed to access gmail smtp servers

    gmail.com mail exchanger = 5 gmail-smtp-in.l.google.com. (108.177.126.27)
    gmail.com mail exchanger = 30 alt3.gmail-smtp-in.l.google.com.  (74.125.195.27)
    gmail.com mail exchanger = 20 alt2.gmail-smtp-in.l.google.com. (64.233.188.26)
    gmail.com mail exchanger = 40 alt4.gmail-smtp-in.l.google.com. (64.233.179.27)
    gmail.com mail exchanger = 10 alt1.gmail-smtp-in.l.google.com. (74.125.68.26)

    port 25 TCP.

    Best regards
  • KenOkorocha2019
    KenOkorocha2019 Posts: 2  Freshman Member
    First Comment
    It ended up being the gateway settings for the printers. Thanks for the response.

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