NWA 50 Pro: firmware is actually available?

mMontana

I'm managing a NWA 50 PRO ap currently with firmware 6.65(1) installed.

According to this site
https://www.zyxel.com/it/it/support/download?model=nwa50ax-pro
firmware 7.00(ACGE.1)C0 has been published for this product

Checking on the device web management, no firmware is available for update.
Trying to upload 700ACGE1C0.bin to the device (compressed into .zip file, 4 files available) the device does not comply the firmware upgrade, with no error message.
Trying another browser from FF 128 (Edge 126.0.2592.102) I have the same result.
Rebooting the device after uptime of 11 days, I have the same result.

What I am doing wrong?

Zyxel_Kay

Hi @mMontana

Thank you for sharing your perspective with us.

I've forwarded your concerns to the relevant team for their attention. Your input is valuable as we strive to improve our firmware update procedures.

mMontana

Up. On Chrome worked immediately, on the same computer.
Issue with firmware 6.65(1)?

Zyxel_Kay

Hi @mMontana

The 7.00(ACGE.1)C0 firmware is indeed the latest version for the NWA50AX PRO. The issue you're encountering is because the V7.00 firmware hasn't been fully uploaded to the standalone cloud server yet, which is why your device's web GUI still shows 6.65 as the latest version. The cloud server will be updated with the V7.00 firmware within this week.

In the meantime, you can manually update the firmware by downloading the 7.00(ACGE.1)C0 firmware from the https://www.zyxel.com/global/en/support/download?model=nwa50ax-pro and uploading it to your AP. It's unusual that the update didn't work initially. Since you mentioned it worked on Chrome, it might have been a browser-specific issue.

mMontana

As my perspective, publishing on the website before the fully availability on cloud infrastructure could lead to some doubt.

Neverthless, the incapability I encountered to update it via Firefox or Edge is concerning to me. Probably could happen only on this computer I'm using (I have no other AP for another test).

Zyxel_Kay

Hi @mMontana

Thank you for sharing your perspective with us.

I've forwarded your concerns to the relevant team for their attention. Your input is valuable as we strive to improve our firmware update procedures.