new nwa220 and nwa130 devices come with 1 year nebula, yet nebula says you need to get license

Ohenriquez65

I have noticed since I bought the 2 devices above, that all of the nebula features require

additional licensing. Why when these devices come with 1 year nebula license?

Zyxel_Melen

Hi @Ohenriquez65,

Could you share what features you face with this issue?

Since nwa220 and nwa130 do not have 1 year Nebula Pro Pack bundle license, I assume your org is a base organization. When your organization is a base org, you will not be able to use the Pro pack features, the features with the diamond icon.

If you need to use the Pro Pack features, your organization needs to be a Pro organization, which means all your devices need to have a Nebula Pro Pack license at least.

Ohenriquez65

why is it taking forever to get a response from zyxel?

Zyxel_Melen

Hi @Ohenriquez65,

Could you share what features you face with this issue?

Since nwa220 and nwa130 do not have 1 year Nebula Pro Pack bundle license, I assume your org is a base organization. When your organization is a base org, you will not be able to use the Pro pack features, the features with the diamond icon.

If you need to use the Pro Pack features, your organization needs to be a Pro organization, which means all your devices need to have a Nebula Pro Pack license at least.