Device already registered but not in my list of registered devices

Papa_DIOP

Hi, there!

How can I unregister a device that i probaly forgot to remove from a previously deleted site/organization ? I will then register it on a new site.

Zyxel_Kay

Hi @Papa_DIOP

I've sent you a private message. Please provide your device's MAC address and serial number, along with the email address used to register the device for verification.

Zyxel_Kay

Hi @Papa_DIOP

To check which organization your device belongs to in your Nebula account, you can use the "My devices & services" feature located in the top right corner 💬 button.

If you want to register the device to another Nebula organization, you can use the Nebula mobile app and scan the device's QR code for registration.

If the above guidance does not resolve your problem, please provide us with the device's MAC address and S/N through a private message.

Papa_DIOP

Thank you, Kay.

The device does not appear on my list, still. Please advise on which email adrs I should send a private message.

Zyxel_Kay

Hi @Papa_DIOP

I've sent you a private message. Please provide your device's MAC address and serial number, along with the email address used to register the device for verification.

Papa_DIOP

Thank you, Kay.

You did help to retrieve the registered device. Thank you very much.