[ATP/FLEX] How to avoid false positive detection by Anti-Malware in the Nebula firewall?

Zyxel_Jeff

Scenario :

If a user encounters a false positive detection by Anti-Malware in the Nebula firewall, how can this be avoided?

Answer :

For instance, if a user downloads a file called 'office.exe' but it fails due to being blocked by Anti-Malware (the user can find the blocked log message under Site-wide > Monitor > Firewall > Event log), please add the file name 'office.exe' to the Allow list of the Anti-Malware (path: Site-wide > Configure > Firewall > Security service).

If it is confirmed as a false positive detection case, please contact Zyxel local support or the Zyxel forum.