Why is My VPN Not Connecting Even Though Settings are Identical?
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Zyxel_Chris
Posts: 739 
Zyxel Employee
Zyxel Employee
in VPN
Q: A specific user cannot connect to the VPN through their client, even though their settings are identical to others. What could be the issue?
A: Sometimes, VPN connection issues can occur despite having identical settings, especially after Microsoft patches the system. In such cases, try the following steps:
- Review the VPN settings against the attached screenshot provided.
- If the above check does not resolve the issue, uncheck the 'Microsoft CHAP Version 2' option and check the 'Unencrypted password' option in the VPN client settings.
Following these steps should help you resolve the VPN connection issue. If the problem persists, consider contacting support for further assistance.
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