How to collect ZyWALL diagnostic files via the local GUI?

Zyxel_Kay

Background

Collecting diagnostic files from your ZyWALL device is crucial for troubleshooting and resolving technical issues. These files provide detailed information about the system's performance, configuration, and events, allowing support teams to identify and address potential problems efficiently. For users who need to submit these files for further analysis, it’s important to know how to generate and share them securely.

Scenario

If you're experiencing network issues or other technical problems with your ZyWALL device, gathering diagnostic files is a necessary step before reaching out to support. This process involves navigating the local GUI of your ZyWALL, where you can generate the necessary logs and system data that will help Zyxel support diagnose the issue accurately.

Steps

1. Log in to your ZyWALL’s local GUI and navigate to MAINTENANCE > Diagnostics > Controller tab. Click the Collect Now button to start the process.
   
2. Once the collection process is complete, you can find the diagnostic file under the tab.
3. To ensure privacy and security, send the diagnostic file directly to the relevant support team privately for further troubleshooting. Avoid sharing this file publicly to protect your network’s sensitive information.