Why can't I receive the VPN Verification Code by Email when using Two-Factor Authentication?

Zyxel_Emily
Zyxel_Emily Posts: 1,396  Zyxel Employee
Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
edited August 27 in Other Topics

Question:

Why can't I receive the VPN Verification Code by Email when using Two-Factor Authentication? 

Answer:

On USG FLEX H, the only supported method for delivering authorization links for 2FA is Google Authenticator. 


Please follow these steps:

1. Set up Google Authenticator on your device.

2. Configure the VPN to use Google Authentication for Two-factor authentication.

This setup will ensure that you receive the verification codes necessary to access the VPN.